Questions?
Please read the FAQs below. If you can’t find the answer you’re looking for, please contact us here.
Shipping & Delivery
How does shipping and delivery work?
Welcome to the CuraMend® Family!
Thank you for your order! Our team carefully packages each item and ships it within 24–48 hours. To get your products to you as quickly as possible, items from the same order may sometimes be sent separately.
Your order will be shipped via a trusted global carrier, and you can expect delivery within 3–10 business days, depending on your location. Once your order is shipped, you’ll receive a shipping confirmation email with a tracking number, so you can follow your package every step of the way.
While we usually require a signature on delivery, some regions may allow the carrier to leave your package in a safe place if you’re not home, or take it to the nearest pickup location.
Important: We ship with signature-required delivery to ensure your order’s safety. If you choose to allow the carrier to leave the package without a signature, we are not responsible for loss or theft in rare cases.
Please note: Shipping timeframes begin from the date your order is dispatched. If your item has a pre-order date listed next to the product name, this is the dispatch date. If there’s no pre-order date, your item is ready to ship immediately!
How much do I pay for shipping?
All orders include FREE and fast delivery world-wide, no matter how many products you order.
When will my order arrive?
Once your order is picked and packed, the magical journey from CuraMend® HQ to your front door begins.
All orders (no matter how many products you purchase) include FREE and fast delivery world-wide. You can expect your order to arrive within 3-7 business days* from the day you place it.
*Please note: Although the Global carriers quote us these expected delivery times, sometimes life happens and they aren’t able to deliver within this timeframe. When this is the case, your tracking number may show a ‘delayed’ delivery date.
How do I track my order?
🎉 Yay, your order is on its way!
Once your order is with our trusted global carrier, we’ll send you a shipping confirmation email. It includes a ‘Track Order’ button so you can follow your package with live updates from the carrier.
Haven’t received your shipping confirmation yet? Be sure to check your spam or junk folder—sometimes it ends up there.
Help, I think my order is lost/hasn’t been delivered?
Worried your order might be delayed?
Although global carriers typically quote 3–7 business days for standard delivery, sometimes unexpected delays can occur. If this happens, your tracking number may show a “delayed” delivery date.
If your order hasn’t arrived within 20 days, please contact our team and we’ll help launch an investigation with the carrier.
Note: For shipping queries or issues, we recommend first checking with the carrier directly. While delays can be frustrating, they operate within their own delivery processes. Once you’ve contacted the carrier, let us know and we’ll work with them on your behalf to resolve the issue.behalf to try and resolve any issues ASAP.
Can I change my shipping address?
Oops! Is your order going to the wrong address?
No worries—we can help! If your order hasn’t shipped yet, please send us your updated address and we’ll make the change.
If your order has already shipped, don’t panic! You may still be able to redirect it using the tracking link provided in your shipping confirmation email.
Please note: We can only ship to the address provided on your order. If an incorrect address was submitted and the package is delivered there, we are unable to retrieve it, so please double-check your details carefully!
Are there any customs/import fees?
All our products are shipped from our distribution centre.
For local customers, this means fast shipping with no customs fees. For international orders, your package will be sent via a trusted global carrier. Please note that customs or import duties may apply depending on your country’s regulations.
Product Questions
Who is the CuraMend® VTT Deep Tissue Massager for?
The CuraMend® VTT Deep Tissue Massager is perfect for anyone dealing with sore muscles, stiffness, or tension. Ideal for athletes, desk workers, parents, or anyone recovering from muscle strain or poor posture.
With 16 percussion heads and 30 adjustable intensity levels, it reaches every muscle group—even the hard-to-hit spots—for head-to-toe relief. Users love how it melts away tension, reduces fatigue, and improves mobility, delivering deep tissue relief from the comfort of home.
Whether you’re recovering from workouts, long hours at a desk, or simply want faster, drug-free muscle recovery, the CuraMend® massager is your ultimate at-home solution.
How long till I feel any results?
Most users feel noticeable relief within just a few minutes of using the CuraMend® VTT Deep Tissue Massager. With regular use, especially 5–10 minutes per targeted area, you can experience reduced muscle tension, improved circulation, and faster recovery over time.
Results can vary depending on muscle tightness, frequency of use, and individual needs, but many customers report feeling lighter, more flexible, and less sore after their very first session.
Do you offer wholesale or bulk purchase discounts?
Our products are only sold on our online store, so we do not offer wholesale discounts for reselling. If you are looking to make a bulk personal purchase, please contact us here for more information!
*Please note: This is subject to stock availability.
Can I send an order as a gift?
Have a special someone who you think needs some of our products in their life? You can ship any CuraMend® product directly to that lucky lad or lady by entering their address as the shipping address, and your own as the billing address. Plus we don’t include any value invoices inside the box as any receipts are sent directly to your own email address. It’s that easy!
*Please note: Due to the fact we use external fulfilment partners, we are unable to include messages in the package - we’re sorry!
Are you stocked in any stores anywhere?
Nope, it’s just us! CuraMend® products are available exclusively through our global online store, so you can order directly no matter where you are. We’re excited to bring professional-grade relief right to your doorstep—worldwide!
Returns & Exchanges
Do you have a returns policy?
Sorry, we know this is the boring legal mumbo-jumbo, but take a minute to have a read of our return policy. We offer a 60-day risk free trial of our products, during which you can return them at any time.
However, not all items are eligible. Any exclusions will be called out on product pages and / or at checkout. To be eligible for a return:
1. Item(s) have to be initiated for return and placed in the post within 100 days of the delivery/receiving of order.
2. Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty.
3. Item(s) must be in the original packaging, which must be in original condition.
This includes attached tags and packaging. You will be asked to put your photography skills to the test and provide a photo of your item prior to sending it back to us so we can assess the condition.
*Please note: If you are returning one of your items from a bundle, your order is no longer valid at that bundle pricing.
How long do I have to return the products?
We know the drill – you’ve been needing to return it, but life gets in the way. We are happy to help you return that one, and offer a 100 day return period for you to make that tough decision! Please refer to our returns policy for more information.
Can I return my order for a refund?
Sadly, we know that sometimes our products are just not quite the right fit for some people. You can certainly return anything you order from us for a full refund, provided it is returned within 60 days.
*Please note: Not all items are eligible for return. Any exclusions will be called out on product pages and / or at checkout. All products must be returned in as new condition, with any tags and the original box.
**Please note: If you are returning one of your items from a bundle, your order is no longer valid at that bundle pricing.
Do I have to pay for returns?
We’ve got you covered! All eligible returns or exchanges through our global online store will be supported with a prepaid return shipping label whenever possible, so you won’t have to worry about extra postage costs. Just contact our friendly CuraMend® team and we’ll guide you through the process.
Please note: Not all items are eligible for return. Any exclusions will be clearly noted on product pages and/or at checkout.
How long does it take for my return/exchange to be processed?
We are working hard behind the scenes to get our products in and out of our fulfilment centres. We strongly encourage that you send through a photo of your receipt from the post office as proof your return has been lodged. As soon as we have this information, we can action either your exchange or refund immediately! If you forget to grab this receipt, we will just need to wait until that one gets back to our warehouse before we can go ahead.
How long does it take for my refund to be processed?
We’re sad to see you go! Should you receive a refund for your order, you will receive an email confirming this has been processed from our end. From there, it will take 2-5 business days to process into your account, depending on your bank. If it takes any longer than this, we would recommend contacting your bank or merchant (eg. Afterpay) directly.
Payment
How secure is your payment?
All jokes aside - your privacy and security is our highest priority. We use Shopify Payments which is an extremely secure and highly encrypted system designed to protect customers and also hold merchants accountable.
What payment types do you offer?
We accept the good old-fashioned methods of payment, such as credit cards (Visa/Mastercard/American Express) as well as debit cards that can be used for online transactions. If you’re a bit more tech-savvy, we offer Google Pay and Apple Pay too!
Do you have payment plan options?
Not yet, but stay tuned! Flexible payment plans are coming soon for our global online store, so you’ll be able to spread your payments and get your CuraMend® products even more easily.
How do I use a discount code?
Woo, it’s on sale - so you’re basically saving money (at least, that’s what we tell ourselves when something is on sale). Simply head to the checkout, and on the first page of the checkout there will be a box for you to enter your discount code in - make sure to click ‘Apply’! This is offered before the payment page so you’re totally aware of how much you can save.
*Please note: Only one discount code can be used per order. If you are purchasing multiple bundles and discounts, we suggest placing separate orders. Strikethrough prices may consider the discount code mentioned in the description. Please check email offers for which items the code is applicable for (eg. specific products only).
I forgot to use my discount code!
Made your purchase, and as the payment was loading you realised with horror you hadn’t added your discount? Never fear, that opportunity hasn’t slipped away! Simply contact our helpful team here and they will be happy to help correct this for you.
*Please note: Only one discount code can be used per order. If you are purchasing multiple bundles and discounts, we suggest placing separate orders. Strikethrough prices may consider the discount code mentioned in the description. Please check email offers for which items the code is applicable for (eg. specific products only).
Contact Us
I have an issue with my order, what can I do?
Something not quite right with your order? Don’t worry, our team is ready to spring into action! Please contact us to advise of the issue, and to help resolve things quickly we request you include photos so we can help identify what has happened.
I need to cancel or change my order!
These things happen! Please email us immediately with the subject line CHANGE or CANCEL and we will do our absolute best to carry out your request. If it has already been dispatched from our warehouse, you will need to go through our returns process.
As we do our best to get your orders out to you as soon as we can, occasionally an order will be processed before the team has a chance to change it. We cannot guarantee a change of order after the order is placed so please select your items carefully.
How do I contact you?
Gone are the days of carrier pigeons and smoke signals – emailing us is the way to go! You can contact us here or by emailing us at EMAIL. This also allows us to keep a paper trail for your issue so we can help you as best we can. We’re only human, so please be patient and we are working as quickly as possible to get back to you. We promise we won’t leave you on ‘read’!
How do I provide feedback?
We always strive to be the best so we love hearing your thoughts. We also love hearing your CuraMend stories, as it warms our hearts to see our products being used and loved out in the big wide world. Should you have any feedback for us, please feel free to send it here.
Where are you located?
Our CuraMend®HQ is located in Brisbane, Queensland. Your CuraMend® products start their journey to you from our warehouses in Sydney and Melbourne.
*Please note: Our CuraMend® HQ is not a retail store and we hold no stock there, and we are unable to offer collection at any of our fulfilment centres.